Today’s parts wholesalers are under increasing pressure to
improve service to customers and keep prices competitive. If a
50% of your business to unattended sales
your business every day without adding to payroll
- Allow your
customers to get quotes, place orders and access statements 24x7x365
for itself in as little as two months by increasing sales by 7% and
reducing cost of sales by 80%.
Wouldn't you want it?
Mark Mason, the Information
Services Director of Paul McHenry & Company, serving Pennsylvania, Delaware
and New Jersey, took the plunge, and is thrilled that he did. "Nexpart is
our online portal, and it's been fantastic," he said. "Before Nexpart
our online sales were zero, now we average $850,000 per month in online sales
alone. We've done that with decreased manpower, and at the same time we've
increased convenience to our customers. Nexpart is immeasurably superior to the
old phone and fax way of doing business."
How does this magic happen? It's quite simple, actually. With
just an internet browser, Nexpart customers have continuous access to an online
ordering service customized for their particular business. Customers can enter
part numbers, use the online catalog complete with part pictures, check price
and availability from multiple branches and order parts. The pick ticket prints
in the warehouse and the parts are delivered as they've always been. Nexpart does
all the work as a website that can is branded for your business. All you have
to do is watch the money roll in.
And it's not just distributors who are thrilled with
Nexpart. Customers love the breadth of the catalog, late model coverage, and
the fact they can begin using the product with little to no training. Nina
Amato of B & B Auto Supply said her employees picked up Nexpart quickly and
were glad to see its arrival.
Rob Stewart helps manage 70 stores in Ohio, Kentucky and
Indiana for KOI Auto Parts. He sees Nexpart as a tool to create customer
loyalty, increase employee satisfaction and expectations. "The online
ordering is so seductive it really locks customers in, especially the new ones.
And the fact that Nexpart never closes helps position us as a primary
vendor," he said. Stewart described Nexpart's reception from employees as,
"Very good. Employees see almost immediately that they are providing
better service. They also recognize that this is much more efficient than
trying to communicate by phone or fax. In our case, employees are freed up to
spend more time growing the business since the mundane order taking is handled
Jim Olson, the Merchandise Director of Superior Auto Parts
in Northern California says his company has seen double-digit monthly growth
without adding to its payroll. "Our wholesale business is up 20 percent,
and we attribute that to the ability our customers have to order when it's
convenient for them instead of needing to conform to our availability," he
said. "As a result, Nexpart paid for itself in less than eight
months." According to Amato, B&B Auto Supply's payback was even faster.
"We recovered our investment in two months," she said.
As with any automated system, there is always the
possibility of resentment from employees who might fear being replaced.
According to Olson, Superior Auto Parts mitigated such fears by making the
counterman's job more creative. "With Nexpart, there is much less need for
data entry, and the counterman loved it. Instead, they spend their days solving
customer problems and adding value. As a result, we have a happier, more
Olson also cited the stability of Nexpart as another plus.
"We were early adopters when it came to technology, and we've seen a few
software companies come and go," he remembered. "We're much happier
tying our horse to a wagon that's stable and going to be around for awhile."
Even though Nexpart is universally lauded as being nearly
problem-free, occasionally there are issues. Fortunately, WHI stands behind its
products. Paul McHenry's Mason describes WHI’s support and responsiveness as
"fantastic." He said that, "Whenever there has been a problem
WHI has been great about solving the issue." They have come through for us
All in all, Nexpart has delivered more than its customers
expected and has delighted nearly everyone who has touched it. "Nexpart
has done everything I thought it would do and more than our customers
originally believed," said KOI's Stewart. "It's night and day better
than anything on the market," said Tim Archer, VP of Operations for Superior
Auto Parts. "It exceeded our expectations, and they were high to begin
with," said Amato of B&B Auto Supply serving the Pacific Northwest
Nexpart unambiguously delivers huge revenue growth, a prompt
ROI, employee satisfaction and delighted customers. Sound good? We'd love to
hear from you.