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Thank you for visiting WHI Solutions (“WHI”, “we” or “us”). This privacy notice explains our online information practices and the choices you can make about the collection, use, storage, sharing and protection of your personal information (i.e., name, address, telephone number and credit card) when you interact with our websites,,, or (“Sites”) and services, including the WHI Solutions Nexpart web-based auto parts transaction service which provides for the exchange of information pertaining to potential business transactions between potential buyers and sellers (together, “Trading Partners”), the WHI Solutions Electronic Parts Catalog, and other vehicle related databases provided by WHI Solutions (collectively, the “Products”).

You accept this Privacy Policy when you sign up for, access, or use our Products, services, content, features, technologies, or functions offered on our Sites (collectively “WHI Services”).

We may amend this Privacy Policy at any time by posting the amended terms on this site. You agree that amendments will become effective when posted on the Sites. Throughout this Privacy Policy, we use the term “Personal Information” to describe your name, address, telephone number and credit card information. You agree that for purposes of this Policy, Personal Information does not include anonymous or aggregated data that does not identify name, email, address, telephone number or credit card information.

Contents & Summary

A table summarizing the contents of this Policy appears below, followed by the Policy in full. Should there be any discrepancy between the table and the full Policy, the language of the full Policy shall govern

Scope & Consent

Scope and Consent By using the Site you expressly consent to our collection, use, disclosure, and retention of your personal information and other information as described in this Privacy Policy.

Collection of Information

We collect the following information when you use the Site:

  1. Registration and Account Information: When you create an account or profile on the Site, you voluntarily give us personal information.
  2. Transactional Information Based on Your Activities on the Sites: You may also give us your personal information to take care of transactional activities (such as buying Products).
  3. Shipping Information: We may also collect shipping, billing and other information you provide to purchase or ship Products or other materials.
  4. Authentication Personal Information: We may collect additional Personal Information necessary to authenticate yourself or if we believe you are violating the Sites’ policies.
  5. Technical Usage Information: We use tracking technologies such as cookies and other similar technologies to measure usage. For more information about the use of cookies and similar technologies on our online services please review our Tracking Technologies Policy. eBay Inc. Cookie Policy
  6. Anonymous Data: We may collect anonymous data in aggregate form for purposes of research or analysis.
  7. Data to Protect Your Safety: We may collect data to provide technical support and prevent fraud.
  8. Newsletters and Other Communications: We may collect your information if you sign up to receive our newsletters and other communications

Uses and Disclosures

We use information collected from you to operate our Site and contact you. We may share your personal information and other information we collect with (1) eBay Inc. and the rest of our corporate family; (2) third-party suppliers to provide joint content and services; (3) our service providers; (4) legal and law enforcement; (5) credit bureaus; (6) others if there is a change of control; (7) for our internal development and market research.

Communication Preferences and Marketing (Opt-out)

You can control how and when you want to receive marketing notifications from WHI on the Site or by following instructions within the notices.

Tracking Technologies

We use tracking technologies (including cookies) to recognize you as a user, protect your privacy, customize your experience on the Sites, and we may use tracking technologies to target the content/advertising you see.

Spam, Spyware, and Spoofing

WHI and eBay do not tolerate spam.

Access and Review Options

Registered members can review and edit your personal information by accessing your account on the Sites.

Protection and Retention

We protect your personal information using reasonable security measures. We delete information that you request us to delete because it is inaccurate.

Third Parties

We are not responsible for the privacy practices of third party websites that are linked to our Site.


We protect your personal information using reasonable security measures.

Children’s Privacy

The Site is not intended for children under the age of 13.

Global Privacy Standards

WHI is governed by eBay Inc.’s Binding Corporate Rules (BCRs) that contain global privacy standards.


  1. California Privacy Rights: If you are a California resident, you may request information about our practices related to disclosing your personal information.
  2. Updates to our Privacy Policy: You agree that we may notify you about material changes to this Privacy Policy by posting notices on this Site.
  3. You Consent: You consent to our processing of the data you provide to us in the United States in accordance with United States privacy standards.

Contact Us

WHI privacy issues are covered by eBay’s Global Privacy Office. For more information about our privacy practices, go to our full Privacy Policy or write to us at eBay Inc. – Attn: Legal-Global Privacy Practices, 2145 Hamilton Avenue, San Jose, California 95125 or use the Contact Us form.

Scope and Consent

When you use any of the Sites, you are contracting with WHI, located at 5 International Drive Suite 210 Rye Brook, NY 10573-7016. WHI is owned by eBay, Inc. If you reside outside of the United States, eBay Inc. is your data controller.

By using the Sites, including by registering for an account with any of our Sites, you expressly consent to our collection, use, disclosure, and retention of your Personal Information as described in this Privacy Policy, as well as to the transfer and storage of your Personal Information to our servers in the United States and elsewhere in the world where we have facilities.

Collection of Personal Information

You can browse our Sites without telling us who you are or revealing any Personal Information about yourself. Personal Information is only associated with your account when you sign in as a registered user. If you register for an account with us for your company, you choose to give us your Personal Information and are not anonymous to us. If you choose to provide us with Personal Information, you consent to the transfer and storage of that information on our servers located in the United States and around the world.

We collect the following types of Personal Information in order to provide you with the use of and access to our sites, applications, services, and tools, and to help us personalize and improve your experience:

Information you give us: We receive and store any information you enter with respect to the Products or that you give us in any other way, including via a warehouse distributor (“Distributor”) or a Distributor’s website (“Distributor Site”). You can choose not to provide certain information, but then you might not be able to take advantage of many of the Products’ features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our Products, and communicating with you:

Information we collect automatically:

Tracking Technologies/Cookies and Browsing Data: When you visit our sites, use our applications, services, and tools, or interact with our advertising or content, we automatically collect information sent to us by your computer, mobile device, or other access device. This information is associated with you personally. Like many companies, we use tracking technologies (including cookies, flash cookies, web beacons/GIFs, embedded scripts, e-tags/cache browsers) on our Services. Tracking technologies may enhance your online experience, for example, by remembering your passwords and viewing preferences, while you are visiting a particular page on the Sites.

We may use tracking technologies for a variety of purposes, including:

We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages, and page interaction information.

Anonymous Data

We may also use anonymous data in aggregate form for purposes of research or analysis. We take reasonable measures to ensure that the anonymous data is de-identified from Personal Information and we will not try to re-identify the data. We use anonymous data in order to better understand and serve our customers, we may conduct research based on customer demographics, interests, and behaviors. Although this aggregated data may be based in part on Personal Information, it does not identify any users personally. We may share this type of anonymous data with third parties, including our affiliates, agents, service providers and current and prospective business partners to administer online services and for advertising, promotional, and other business purposes.

A number of companies offer utilities designed to help you visit online services anonymously. Although we will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these tools exist.

Protecting Your Safety: In general, we collect, store and use your information to provide you with a safe, smooth, efficient and customized experience on our Sites. However, sometimes we need to collect and use your Personal Information to enable us to:

Newsletters and Other Communications

You may sign up to receive newsletters and other communications about our Services or the Products and/or those of third parties. To sign up, we may ask you for your Personal Information. We use this information to send you the communications you request.

Details of how you can opt-out of receiving any communications from us are detailed in the section headed “Communication Preferences and Marketing (Opt-Out )” below.

Information From Other Sources: We may receive or collect supplemental information about you from third-party sources and add it to our account information. This may include, but is not limited to, demographic information, navigation information, additional contact information, credit check information.

Use and Disclosure

Our primary purpose in collecting Personal Information is to provide you with secure and smooth access to the Sites and/or use of our Services, applications, and tools, to provide you with requested customer service and relevant information about your account and our services, and to provide you with a safe, efficient, and customized experience. You agree that we may use your Personal Information to:

We may disclose Personal Information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with this Privacy Policy and applicable laws and regulations. As stated above, we do not disclose your Personal Information to third parties for their marketing purposes without your explicit consent.

We may also share your Personal Information with:

Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will disclose your Personal Information to law enforcement, other government officials, or other third parties only if such parties have a subpoena, court order, or substantially similar legal procedure, or if we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Communication Preferences and Marketing (Opt-out)

We do not sell or rent your Personal Information to third parties for their marketing purposes without your consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising.

If you do not wish to receive marketing communications from us, you can indicate your communications preference within the direct communication from us. If do not wish to participate in our ad-customization programs, you can opt-out by following the directions provided within the applicable advertisement.

You can opt-out of receiving marketing communications (including customized ads) from us at any time, but you may not opt-out of administrative emails (for example, emails about your transactions or policy changes).

Tracking Technologies (Cookies)

When you visit the Sites, we automatically collect certain Personal Information, that we then aggregate so that it is not linked to a single, identifiable individual. This information provides us with statistics such as how many users visit this online service and which pages were accessed. By collecting this information, we learn how to best tailor this site to our visitors.

We may also enter into arrangements with outside companies that possess technology that allows us to operate the Sites. Please note that rejecting these tracking technologies (including cookies) may prevent you from using certain functionality on the Sites.

A few important things you should know about our use of Cookies:

For more information about the use of cookies and similar technologies on our online services please review our Tracking Technologies Policy.

Spam, Spyware, or Spoofing

eBay Inc. does not tolerate spam. We do not send emails to anyone without permission, and we do not sell or rent email addresses to any unauthorized third party. This does not mean that we can prevent spam from happening on the Internet. If you believe that you have received an unsolicited email from us, please contact our Privacy Department as directed below and we will investigate.

Accessing, Reviewing, and Changing Your Personal Information

Registered members can review and change Personal Information at any time by accessing the member page on their country version of the Sites. You should promptly update your Personal Information if it changes or becomes inaccurate. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our User Agreement, or take other actions permitted by law. Likewise if your account or membership is terminated or suspended, we may maintain some information to prevent re-registration.

Protection and Retention

We store and process your information on our servers located in the United States and around the world. We maintain reasonable technical, physical, and administrative security measures to protect the security of your Personal Information against loss, misuse, unauthorized access, disclosure, or alteration. We take steps to ensure that the Personal Information we collect is accurate and up-to-date, and delete any information that is no longer useful or relevant to our operations.

Third Parties

Our Sites may contain links to other third-party websites including those of the Distributors. We are not responsible for the privacy practices or the content of these sites. If you have concerns about how other websites collect and use information about you, make sure to read that site’s own privacy policy.

Children’s Privacy

The Sites are general audience websites, and neither they nor any of their related sites, applications, services, or tools are intended for children under the age of 13. We do not knowingly collect Personal Information via our websites, applications, services, or tools from users in this age group.

Global Privacy Standards

In addition to the privacy practices set out in this Privacy Policy, we are owned by eBay Inc. which has established a set of Corporate Rules (also referred to as “Binding Corporate Rules” or “BCRs”), which are global privacy standards for all eBay Inc. companies, including us.

These BCRs have been approved by a number of European Union privacy regulators. Depending on where you reside, the BCRs may also provide you with some additional privacy rights through your local privacy regulator or court.

For more information about the BCRs and eBay’s global privacy practices and principles, including information on how to contact us with any questions, visit our eBay Privacy Center.


Notice to California Residents

Residents of the State of California may request a list of all third parties to which our online service has disclosed certain Personal Information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please e-mail your request to For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.

Updates to Our Privacy Notice.

From time to time, we may revise this Privacy Policy to reflect industry initiatives, changes in the law or technology, or changes in our practices regarding information collection and use. If we make material revisions to the way we collect or use your Personal Information such that we are using it for purposes or sharing such data with third parties that you have not consented to, we will provide you with notice of those changes and may do so by either: (1) announcing the change on the home page of our website or (2) taking such other action as we deem appropriate under the circumstances, including without limitation, posting the revised version of this Privacy Policy online. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the internet, accessible through this site. By continuing to use this online service following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or in part, please do not continue using our online services.

Your Consent

By using the Services, you are consenting to our processing of the data you provide to us and automatic collection of information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using Cookies or other tracking technologies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States, your information will be transferred to the United States, and processed and stored there under United States privacy standards.

Contact Us

If your questions are not answered online, you may write to us at: eBay Inc. Attn: Legal – Global Privacy Practices, 2145 Hamilton Avenue, San Jose, California 95125, or using the Contact Us form. More information about the Global Privacy Office or how to contact us is available at our eBay Privacy Center.


Cookies. A cookie is a data file placed on a device when it is used to visit the online service. HTML5 cookies can be programmed through HTML5 local storage. A Flash cookie (or locally shared object) is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective with regard to Flash cookies or HTML5 cookies. Please be aware that if you disable or remove cookies, or HTML5 cookies on your device, some parts of our online services may not function properly, and that when you revisit our online service your ability to limit cookies is subject to your browser settings and limitations.

Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our online service’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including to count visitors to the online service, to monitor how users navigate the online services, to count how many emails we sent that were actually opened, or to count how many particular articles or links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the online service, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the online service, and is deactivated or deleted thereafter.

ETag, or entity tag. A feature of the cache in browsers, an ETag is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of device identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies. Use and Disclosure

The following third parties that collect information from you on our Sites have given us notice that you may obtain information on their policies and practices, and in some instances opt-out of certain of their activities, as follows:

Party Service For More Information Use of Tracking Technologies Privacy Choices
Google Google Analytics for Display Advertisers, Ads Preferences Manager, and Google Analytics Opt-out Browser Add-on…

Yes See information links in prior column

PLEASE NOTE: We are not responsible for third-party policies or practices. We try to keep this information current, and will add to and subtract from the chart above as appropriate, but it is provided as a courtesy and may not be current or accurate. Please contact the applicable third parties regarding their privacy and data security policies and practices.

Last Updated: 2/18/2014