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Coronavirus (COVID-19) Update

Posted on: March 13th, 2020

To our customers and partners,

With the COVID-19 global pandemic continuing to escalate rapidly, we feel it important to share with you a brief summary of our response to the health crisis. Along with the safety of our employees, our top priority is to ensure that we continue to provide high-quality, uninterrupted service to support our customers and their businesses.

In response to COVID-19, we activated a cross-functional team tasked with carrying out our business continuity plan by monitoring the situation, managing internal and external communications, and ensuring that we are able to continue supporting our customers and partners effectively as the situation evolves. This week we made the decision to allow our workforce to work remotely from home. We did this not only to protect their health, but also to support our local communities and mitigate the impact of COVID-19 on the healthcare system. In addition, our ecommerce platforms are cloud-based and geographically distributed, and is neither located in, nor dependent on, any of our physical office locations to operate.

We do not anticipate any disruption due to this policy; our employees are fully equipped to work effectively from remote locations and we have the communications and systems in place to manage the business effectively under this policy. We are prepared and confident in our ability to operate in this manner until such time as it is no longer necessary to do so.

We appreciate your continued trust in WHI and our ability to support your business during this health crisis.

Should you have any questions or concerns, please contact the WHI Support Team at 914-697-9400 or